25takabet Privacy Policy
Protecting your personal information is our top priority. Find out clearly what information we collect, how we use it, and what your rights are.
Our Privacy Commitment
25takabet ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. This privacy policy explains what information we collect about you when you use our website 25takabet.lat, how that information is stored, and what steps we take to protect the privacy of your personal information. By using our services, you consent to this privacy policy.
1 Definitions and Scope
In this privacy policy, "personal information" means any information that can identify you, directly or indirectly. This includes your name, address, email, phone number, financial information, and browsing behavior. This policy applies to all users who use 25takabet's website, mobile platform, or related services. We provide services only to users aged 21 and above.
What Information We Collect
2 Registration and Account Information
When you create an account on 25takabet, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Current address (including district and division)
- National ID or passport number (for verification purposes)
Collecting this information is required for age verification. We want to ensure that no underage person can use our platform.
3 Financial and Transaction Information
During deposits and withdrawals, we collect:
- Payment method (bKash, Nagad, Rocket, or bank transfer)
- Mobile banking account number
- Bank account details (for bank transfers)
- Transaction amount and time
- Transaction reference number
The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000. Records of every financial transaction are stored securely.
4 Technical and Usage Information
The following information is collected automatically when you use our platform:
- IP address and device type
- Browser name and version
- Operating system information
- Date, time, and session duration of access
- Pages visited and click patterns
- Cookie and local storage data
5 Communication and Support Information
The following is collected when you contact us:
- Live chat messages and conversation history
- Complaints or requests sent via email
- Issue descriptions and resolution records
- Customer satisfaction feedback
Our support team provides service in Bangla 24/7. When you contact us via live chat, conversation records are stored to improve service quality.
How Your Information Is Used
6 Purposes of Data Use
25takabet uses the information it collects for the following purposes:
- Creating and managing accounts
- Verifying age and identity
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Monitoring gambling-related risks
- Providing customer service and technical support
- Ensuring platform security
- Meeting legal and regulatory obligations
- Improving service quality and user experience
- Sending relevant notifications and updates
We do not sell your personal information to any third party or share it for marketing purposes without your consent. Data use is always limited to the purposes described in this policy.
Data Sharing and Third Parties
7 Situations Where Data Is Shared
We may share your information with third parties in the following circumstances:
- Payment processors: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
- Identity verification services: To confirm age and identity.
- Technology partners: Technology service providers for platform operations.
- Law enforcement agencies: Under court order or legal obligation.
8 What We Do Not Do
We never do any of the following:
- Sell information to advertising or marketing companies
- Share information with unrelated third parties
- Disclose sensitive information without your consent
- Collect or store information about children
- Profile users for unauthorized purposes
All third-party service providers are contractually bound to uphold 25takabet's privacy standards.
The Security of Your Information
9 Encryption and Technical Safeguards
25takabet protects all your information using SSL encryption technology. This means all communication between your browser and our servers is fully encrypted. Passwords are stored using industry-standard hashing — even our staff can never see your actual password.
10 Access Controls
Access to your personal information is granted only to authorized staff who need that information to perform specific tasks. Each staff member's access is logged and regularly audited. If any suspicious activity is detected, the relevant team is alerted immediately.
11 Response to Data Breaches
If for any reason a security breach of your information occurs, we will promptly notify affected users by email. Full and transparent information will be provided about the nature of the incident, the potential impact, and the remedial steps we have taken.
Cookies and Tracking Technologies
12 How We Use Cookies
25takabet uses cookies to keep the website running properly and to improve your user experience. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: Required for login sessions and security.
- Performance cookies: Measure site speed and functionality.
- Functional cookies: Remember your preferences and language.
- Analytics cookies: Analyze user behavior to improve the service.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some key features of the platform from working.
User Rights and Controls
13 Right to Access Your Information
You can log in to your 25takabet account at any time to view the information stored about you. For more detailed information, you can contact our support team via live chat.
14 Right to Correct Your Information
If there is any error in your personal information, you can request a correction. Information can be updated directly from account settings or through the support team. However, changes to identity verification information may require additional documents.
15 Right to Close Your Account
You can request to close your account at any time. When an account is closed, most of your personal information is deleted. However, some financial transaction records may be retained for a specified period for legal reasons.
16 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can withdraw that consent at any time. Change your notification preferences from account settings or let support know. Transaction-related essential notifications will always be sent.
17 Right to Data Portability
You can receive a copy of the information stored about you. This request must be made via email, and after identity verification, the relevant information will be sent in a structured format.
18 Right to File a Complaint
If you believe your privacy rights have been violated, please contact us. We take all complaints seriously and work to resolve them promptly.
Data Retention Periods
19 How Long Data Is Kept
25takabet retains your information according to specific policies:
- While the account is active: All account information is retained.
- After account closure: Most personal information is deleted within 90 days.
- Financial transaction records: May be kept for an extended period due to legal obligations.
- Fraud prevention: Certain security-related information is kept on a blocklist for the long term.
- Cookie and log data: Generally deleted automatically within 12 months.
All data retention periods are determined based on legal requirements and legitimate business purposes. No information is kept longer than necessary.
Protection of Minors
20 21+ Policy and Protection of Minors' Information
25takabet provides services only to users aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration and subsequently confirmed through identity document verification.
If we discover that a minor has registered, we will immediately close that account and delete all associated information. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes & Contact
21 Notice of Changes to This Policy
25takabet reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in advance by email. The date the updated policy takes effect will be shown at the top of the page as "Last Updated".
Continued use of the platform after changes have been made will be considered your acceptance of the new policy. We therefore recommend reading this page regularly.
22 Privacy-Related Contact
For any privacy-related questions or requests, please contact us:
24/7 Live Chat — Direct support in Bengali
We try to respond to all privacy-related requests as quickly as possible.